UKCW Birmingham: 1-3 October 2024 | NEC
UKCW London: 6-8 May 2025 | ExCeL

UKCW London 2024 Seminar Programme

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QUALITY OF NEW HOMES: IMPROVING THE CUSTOMER JOURNEY

09 May 2024
The Barbour ABI Stage
Let's delve into the journey of homeowners post-occupation and how the new consumer code is shaping the new homes construction landscape. Explore the consumer journey, from purchase to resolution of issues, and discover strategies for maintaining quality and addressing concerns to achieve long-term satisfaction among new home occupiers.
Speakers
David Parry, Senior Parliamentary & Public Affairs Officer - Chartered Institute of Building
Victoria Knowles, Head of Communications & Public Affairs - New Homes Quality Board
Charlotte-Frances Garrett, Head of Industry Strategy - KOPE

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