UKCW London: 7-9 May | ExCeL
UKCW Birmingham: 1-3 October | NEC

UKCW London 2024 Seminar Programme

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QUALITY OF NEW HOMES: IMPROVING THE CUSTOMER JOURNEY

09 May 2024
The Barbour ABI Stage
Let's delve into the journey of homeowners post-occupation and how the new consumer code is shaping the new homes construction landscape. Explore the consumer journey, from purchase to resolution of issues, and discover strategies for maintaining quality and addressing concerns to achieve long-term satisfaction among new home occupiers.
Speakers
David Parry, Senior Parliamentary & Public Affairs Officer - CITB
Victoria Knowles, Head of Communications & Public Affairs - New Homes Quality Board

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