Olivia leads the Heat Pump Association's policy and strategic communications efforts with experience in public affairs and policy work. Prior to joining the HPA, she was Public Affairs Advisor to the NAPIT Group, focusing on policy related to electrical safety, competency, and standards. Her extensive background also includes leading policy initiatives for the Association for Consultancy and Engineering in the UK Devolved Nations, where she spearheaded workstreams on decarbonising the built environment and transport. Olivia holds a Master's degree in Politics and Contemporary History from the University of Nottingham, providing her with a strong foundation for her role in shaping and communicating HPA's policy directions.