08–10 OCTOBER 2019 | NEC | BIRMINGHAM Seminar Programme 2021
Customer service and why it matters
05 Oct 2021
Excellent customer service delivers better financial results, helps improve productivity and builds trust. Research shows that organisations with high customer satisfaction also have high levels of trust, reputation, and loyalty. Jo demonstrates the correlation between levels of customer satisfaction, productivity, customer loyalty/trust and profitability, and highlights the finding that engaged employees are more likely to apply discretionary effort, generate business improvement ideas, deliver consistent performance, and create memorable customer experiences.