A great example of where T CARDS ONLINE is making a difference is at Northallerton based Hiab North a leading supplier of Hiab truck mounted cranes, Multilift demountable equipment and other associated services.
Managing workflow with simple and effective systems that provide the essential information at-a-glance is the main reason why manual ‘display boards’ like T CARDS have proven to be an excellent management tool. Now, in addition to the manual T Cards and T Boards; T Cards Direct also offer a web-based, online system which ticks all the right boxes for streamlining and communicating business processes. Since its original launch in 2011, T Cards Online has been continually developed and enhanced enabling users to manage workflow in real time using the drag-and-drop technique, moving job cards around the board to reflect current status.
CUSTOMER SATISFACTION IS KEY
Hiab North serves both the public and private sectors across the North of England, employs around 50 people and specialises serving the commercial vehicle needs of operators working in the burgeoning waste recycling sector.
Like many motor industry operators Hiab appreciated the T Cards manual board system for many years, helping them to monitor and manage the status of orders and projects within their hire department and workshop facility. However, as LGSE’s Service and Installation Manager, Andrew Smith comments, “We needed a system which matched our needs to enable multiple users at different locations off-site to be able to view the status of orders. Only a web-based, PC operated system would meet these requirements and we were confident that T Cards could provide a solution that matched our needs, hence our choice”
Andrew continued, “We switched to the new system just over a year ago, initially using both the manual board and online systems, however after only a few weeks we were happy to switch entirely across to the online system” Andrew confirmed, “We are delighted with the results, at the click of a button our staff at different locations can access all the information they need and this gives us better control and helps with individual accountability.”
Commenting on Hiab’s satisfaction in using T Cards Online, Phil Heine, Managing Director says, “We have helped a wide range of automotive companies explore the benefits of our simple, yet highly effective online management tool. The result is streamlined, more efficient management processes, which ultimately leads to improved productivity, saving time and money